Communication Theories
Table of Contents
Case Study Four
1. The case study highlights the issue of stereotypes in the society mainly regarding the differentiation of roles between men and women. Social stereotypes define specific roles for men and different and less complicated roles for women. However, Suzanne and Rebecca Truman, the only women in the military base, perform mundane tasks such as managing snacks and paperwork. Lt. Meyers addresses Suzanne in a rude manner. The fact that men are occupying all the top positions and women are allocated mundane tasks is a case of descriptive prejudice.
2. Lt. Meyers ranks below average regarding emotional intelligence. First, he has no social skills and fails to manage relationships and build networks as a leader. Second, Lt. Meyers is rude and unprofessional. Besides, he has negative attitude and negative impulse. Lt Meters also has no valid self-awareness skills. SSGT Lakey ranks above average in an emotional intelligence test, since he handles the conflict professionally highlighting all positive EQ qualities including self-awareness, self-regulation, social skills, and empathy. Suzanne ranks average, because her social skills enable her to build relationships and networks with the other civilians working in the base. She is also self-aware and regulates her impulses better as compared to Lt. Meyers.
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3. Lt. Meyers uses convectional design logic and defines roles and relationships based on social relationships, which can be demonstrated by the attitude towards Suzanne. Suzanne and MSGT Robinson utilize rhetoric design logic that is sophisticated and flexible, and creates room for constructive communication enabling problems solving. The misunderstanding resulted from different communication design logics between Suzanne and Lt. Meyer. The two have different personalities and do not like each other.
Case Study Five
1. Lily needs to maintain her reputation as a professional and manager. Lily at first avoided Mia to avoid biased attitude and later utilized positive politeness and admitted her fears to her. Lily’s interaction with Ben is full of tension. Ben is impolite and commanding, and he rudely demands that Lily fires Mia, which puts her in an awkward position.
2. Mia and Lily have a form of social exchange relationship. The friends rely on each other for professional, social, and emotional support. The friendship between Mia and Lily will be destroyed if Lily fires Mia. Mia will suffer emotionally after losing her job despite being a hard-working employee. The friendship will be sustained if Ben himself terminates Mia. This way Mia will blame Ben rather than her friend Lily for her loss of employment.
3. Several dialectics appear in the case. The first is autonomy versus connection. Lily and Mia are linked, and autonomy is not a choice Lily can explore. Second, their friendship is also open rather than closed as they share all types of information. The third external dialectic appearing in the case is revelation versus concealment. Lily has to reveal the VC’s decision to Mia and ask her to walk off diligently. Lily can also choose to conceal the information and let Ben fire Mia. The best strategy to ease the tension would be a selection strategy where Lily would have to tell Mia about the decision.
4. Lily applies a contextual criteria and private information rule in her interactions. Mia and Lily only confide in each other sharing both private and public information. Mia and Lily developed collective boundaries. The boundaries required that they do not have social meetings in the office to ensure the other workers do not claim favoritism. Lily experiences boundary turbulence when Mia comes to work under her department. The privacy they enjoyed before is terminated, and they have to set new rules.
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5. The communication privacy management theory (CPM) best explains the case. Mia and Lily have to set rules and boundaries to guide their professional and social friendships. The friendship also includes extensive sharing of private information with Lily as Mia’s superior. Politeness theory also applies where Lily has to maintain her face as a superior and also the friendship with Mia without the other employees complaining. Lily has to reveal her fears and situation to Mia in a positive way. The relationship and tensions affecting Lily, Mia, and Ben could be better explained using communication privacy management theory (CPM) and politeness theories.
Case Study Six
1. The problem with the tourism company can be explained using Hofstede’s uncertainty avoidance cultural dimension. Uncertainty avoidance describes how cultures respond to unclear and unpredictable situations. The Philadelphia Presbytery, the managers of the Granovetter Church, avoided a conflict with Marzu. This is ironic, because the Japanese culture is considered conservative compared to the liberal American culture.
2. Mark accommodated the disruptive behavior by Marzu tours and failure by its management to act on their workers for a long time. Finally, Mark had to learn to accommodate the disruptive group. However, Yushiko accommodated but never acted.
3. Reaction to strangers and ethical interactions are the two major axioms in the relationship between the church and Marzu tours. The church management reacts with empathy and tolerance but is also rigid when maintaining the rules and regulations of the Presbytery. The church also respects the guests. Mindful communication requires conscious and thoughtful behavior. Yushiko must demonstrate her authority to her group, while Mark tries to be more accommodating considering that Yushiko is a junior administrator in the firm.
4. Yushiko accepted Mark’s complaint but noted that without senior management integration her authority was limited. Yushiko and Mark used four conflict management styles, namely accommodation, avoidance, compromise, and collaboration. However, Mark had to compromise in order to accommodate the disruptive Marzu tours group. The strategies were consistent with predictions of face negotiation theory.
5. The face negotiation theory best describes the conflict between Marzu tours and the church. The two groups have to learn to accommodate and compromise with Marzu tours exploiting the kindness by the church. The communication accommodation theory would also be used to explain the conflict. The conflict in the case relates to cultural difference and also social structures between the American and Japanese culture.