Communication Barriers
Identification and Assessment of Communication Barriers
- typical channels in business communication
- face-to-face conversations
- telephone conversations
- formal letters
- memos
- electronic mails
Intercultural and Intergroup Communication
Cultural patterns and communication
Intercultural conflict styles and facework
Intercultural norms
Language attitudes in intergroup contexts
Transforming Barriers into Opportunities for Improved Learning and Performance
stretch the carrier along the inverse continuum
create a learning & performance constellation
develop action steps
shift trip-wire barriers and the patterns that sustain barriers
A. Individual assessments
B. Team assessments
1. interpersonal communication barriers
2. organizational communication barriers
a. tampering
b. defensive routines
c. getting stuck in the past
d. performance whitewashing
